COVID-19
(coronavirus)
update

We’re continually monitoring the latest COVID-19 advice from government and health authorities – refer back to this page for updates. 

nbs priority is supporting our customers and communities.

We’re noticing a significant increase in calls due to COVID-19 which means longer than usual delays.

We’re doing our best to help our customers in need and if your banking can be done without coming into the branch please do so. Consider these ways to do your banking.

If you have access to social media, you can private message us on Facebook, email info@nbs.ws to answer any general queries.

Quick Links

Our Branches

The health and wellbeing of everyone who visits our branches is incredibly important to us and we’re taking steps to keep our people and our customers safe.

Branches

Main branch is open from 9am till 4pm Monday to Friday and Saturday 8:30am - 12:30pm. Vaitele and Matautu hours are 9am till 3pm Monday to Friday, closed Saturday. Salelologa 9am till 3pm Monday to Friday and 8:30am - 11:30am Saturday. Other precautionary measures to protect the health and wellbeing of our customers are taken in branch including

  • Reduced number of customers allowed in branch at any one time.
  • Customer lines extended to ensure social distancing
  • Hand sanitizers at counters
Please do not use our branches if you are feeling unwell with a cough, sore throat or fever.

During the State of Emergency, we are open for business in other ways. If you need to talk to us, you can call us on +685 26766.

Ways to do your banking

If you’re unable to do your banking face-to-face, we’re here to help you do your banking online, or on the phone.

  • We have Gold card ATMs and Mastercard ATMs across the country for withdrawing cash
  • Access your banking online, through Internet Banking
  • Use the nbs mobile app (Android)
  • For telephone banking, call us on +685 26766
  • Use Ezibank (only for Digicel at this moment)
Make sure we have the correct email address for you so you can stay up to date with information. Find out how to update your contact details through Internet Banking. Registering for Internet Banking enables you to do your banking online.

Register for Internet Banking

Registering for Internet Banking enables you to do your banking online.

If you’ve forgotten your password, you can now reset it online. If you’re a personal banking customer, find out how to reset your Internet Banking password. If you’re a business customer, your administrator can do this for you, or there’s an online form to reset your password.

Download the NBS app

To do your banking on the go, download the nbs app from Google Play™.

Help us keep you informed

As the COVID-19 situation evolves, it’s important that we can contact you. Email is the fastest way of doing this, so please make sure we have your preferred email address and correct mobile number.

Experiencing financial difficulty

If you’re a personal banking customer and you’re experiencing financial difficulty get in touch with your Relationship Manager to see how we can help.
nbs Leaders in digital banking solutions

Copyright © 2020 National Bank of Samoa                     Legal Information